Privacy Policy

Last Updated: March 15, 2024

1. Introduction

At Dolboshop ("we," "our," or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect several types of information for various purposes:

• Personal identification information (name, email address, phone number)
• Device preferences and specifications for product recommendations
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent, interaction patterns)
• Communication preferences and history
• Callback request details and timing preferences
• Product interests and browsing patterns
• Customer service interactions and feedback

3. How We Use Your Information

Your information helps us provide and improve our services:

• Process and fulfill callback requests
• Provide accurate price quotes and product recommendations
• Communicate about orders, products, and services
• Improve our website functionality and user experience
• Analyze and optimize our service offerings
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations and industry standards
• Send relevant marketing communications (with your consent)

4. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain accurate business and financial records

5. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

6. Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Employee training on data protection
• Access controls and authentication procedures
• Incident response and recovery plans

7. International Data Transfers

When we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Data processing agreements

8. Contact Information

For privacy-related inquiries or to exercise your rights, contact us at:

• Phone: +44 20 5913 7528
• Email: info@dolboshop.co.uk
• Address: 10 Lower Thames Street, London EC3R 6EN, UK